FAQ

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FAQ 2017-04-06T23:13:32+00:00
Why do I blow fuses or why does my circuit breaker trip for my AC system? 2016-08-10T04:47:07+00:00

Fuses and circuit breakers should not blow or trip. Check the breaker in your electrical service panel to identify which areas in your home/office the tripped breaker supplies service to. Check to see if the breaker feels warm to the touch. (NEVER touch wires or wire connections in your service panel. High voltage is present) Breakers should not be warm or hot to the touch. In the event the breaker is warm/hot to the touch, this could possibly be an indicator of a weak breaker. Contact a licensed electrician. Should the breaker feel ok to the touch, you could try to reset the breaker or replace the fuse. If the breaker or fuse trips/blows again, you will need to contact a licensed AC contractor like ourselves to diagnose the problem safely and correctly. There could possibly be an issue with a loose electrical wire, the unit could have shorted to ground, or the compressor could have failed. Electricity is nothing to play with- ALWAYS use a licensed electrician or AC contractor as indicated.

Should I repair or replace my system? 2015-10-28T02:44:00+00:00

There are five main questions that need to be considered when deciding to either replace or repair your heating and cooling system:

  1. How old is your system? If your system is more than ten years old, it may be wiser to invest in new, higher efficiency equipment, which could cut your energy costs by up to 40%.
  2. What is the efficiency level of your current system?
  3. What was the efficiency when the system was new? Unfortunately, replacing parts of your old system will not improve the efficiency. If the energy savings of using a higher efficiency system will cover all or part of the cost of investing in new equipment, you should seriously consider replacement of the old system.
  4. What is the overall condition of your system? If your system is in solid condition, it could be wiser to simply repair it. But if your system breaks down often, you should consider replacing it. Consider the 50% Rule.
  5. The 50% Rule- If the cost of repair vs. replacement of your system is less than half of its value and you haven’t been suffering the financial burden of frequent service calls to keep your system up and running, repair may be easier on your checkbook . Ask your technician to calculate the efficiency and energy usage of your system to help make a determination.
What is the average life of a system? 2015-10-28T02:42:06+00:00

Most systems have a lifetime of 10 to 15 years, with gas furnaces lasting 20-25 years. As your equipment gets older, its efficiency can decrease dramatically. You may notice that it gets noisier and needs repairs more often. If you live near bodies of water or the ocean, your system’s life expectancy may be drastically shortened due to the harsh environment. If your system is over 10 years old, you should have your system checked for maintenance or replacement.

What is a BTU? 2015-10-28T02:40:44+00:00

BTU stands for British Thermal Unit, this unit of measure is used to measure cooling or heating capacity; 1 BTU is the amount of heat required to raise (or lower) the temperature of 1 pound of water 1 degree Fahrenheit. There are 12,000 BTU’s in 1 Ton of Cooling.

How often should I clean the filter? 2015-10-28T02:37:54+00:00

There is no one-size-fits-all answer. The frequency one should clean or change their A/C system’s filter is highly dependent on many factors- 1) the type of filter being used, 2) how much traffic the home/office experiences, 3) presence of pets, 4) how much your heating and air conditioning system operates. Always start by checking your system’s filter(s) once a month. If your home/office has remote filters in the wall/ceiling, do not forget to check and replace as indicated. For best practice, always follow the filter manufacturer’s recommendations for cleaning or replacement. If you are unsure, please ask our trained service technicians.

We can help taking care of your new heating and cooling system. Enroll in our Service and Maintenance Program, and our Customer Care Specialists will send a technician to your home when it is time to check the whole system per manufacturer’s guidelines to make sure it is safe to use and performs at peak efficiency and while they are there, they can check, clean and/or replace your filter, if available.

Can I install a ductless mini split system myself? 2015-10-28T02:37:09+00:00

Installation of a ductless mini split air conditioner is more complicated than a window unit but far less complicated than installing a central air conditioner. But, don’t let that fool you. Ductless systems are very sensitive pieces of equipment and are quite unforgiving when mistakes are made. Small mistakes lead to HUGE problems with ductless systems. It is always best to have any AC system installed by licensed, trained professionals. Homeowner installations and using unlicensed individuals most often will void the manufacturer warranty on your new investment. Call us for a certified installation with one of our manufacturer trained technicians – we will make sure that the installation was done correctly. We will evacuate, pressure test, perform a thorough vacuum and charge with your system with refrigerant as needed for your particular installation followed by start up and commissioning reports on your system.

How noisy is a ductless mini split? 2015-10-28T02:35:24+00:00

In general, the sound generated by a ductless air handler (sometimes referred to as a head) is equivalent to whispering in a library (between 21 and 30 decibels). The sound from an outdoor unit is more like normal conversation (60 decibels) but is less than a conventional air conditioning condenser.

What makes up a ductless mini split system? 2015-10-28T02:34:33+00:00

A ductless mini split system is composed of an indoor air handler/evaporator (fan coil), and outdoor condensing unit and an approximate 2.5-3″ conduit that accommodates the power (wiring), refrigerant line sets and a PVC condensate line (drain). s an indoor fan, referred to as the head, and an outdoor compressor unit. Many styles of air handler/evaporator (fan coil) are readily available depending upon your projects needs. Ductless units can be either 1:1 Single mini-split systems or Multi-split systems that can heat/cool multiple rooms.

How does the GFCI work? 2015-10-28T02:29:36+00:00

GFCI’s constantly monitor electricity flowing in a circuit. If the electricity flowing into the circuit differs by even a slight amount from that returning, the GFCI will quickly shut off the current flowing through that circuit. The advantage of using GFCI’s is that they can detect even small variations in the amount of leakage current, even amounts too small to activate a fuse or circuit breaker. GFCI’s work quickly, so they can help protect consumers from severe electric shocks and electrocution.

What is a GFCI? 2015-10-28T02:28:48+00:00

A ground fault circuit interrupter or GFCI, is an electronic device for protecting people from serious injury due to electric shock.

What do I need to buy for a basic electrical tool kit? 2015-10-28T02:27:26+00:00

We recommend the following:

  • Needle-nose pliers
  • Insulated screwdriver
  • Combination tool
  • Utility knife
  • Keyhole saw
  • Continuity tester
  • Neon circuit tester
  • Fish tape
  • Electrical tape
  • Wire connectors
What is a time delay fuse? 2015-10-28T02:26:19+00:00

Time delay fuses are used on circuits where appliance motors have initial surges of electrical power when the motor starts. This initial surge might blow a regular fuse.

What is a GFCI device or breaker? 2015-10-28T02:16:25+00:00

GFCI stands for Ground Fault Circuit Interrupter. In layman’s terms this device protects you from electrical shock. When it senses the slightest increase in resistance resulting from ground fault, (i.e., the use of electrical devices in or near water), it turns off to protect you.

How do I reset my breaker when it has tripped off? 2015-10-28T02:15:01+00:00

First, disconnect any additional devices that may have caused the breaker to overload and trip. Breakers are mechanical devices and must be turned all the way off before turning back on. Remember this is a mechanical device, so this may require several attempts. If this fails to reset the breaker, or the breaker feels “Sloppy” when resetting, there may be a more serious problem. Call a licensed electrician.

Can I plug any 110-volt device I wish into my regular 110-volt outlets throughout my house? 2015-10-28T02:14:17+00:00

Yes. Though, if the device exceeds the capacity of the circuit, the breaker will trip off.

When my air conditioner cycles on, I notice my lights blink. Is this normal? 2015-10-28T02:13:34+00:00

Yes. This is a common occurrence when large motor/compressor loads start. These devices cause a minor momentary voltage drop, demonstrating itself as the blinking in your lights. This has no negative effect on the electrical equipment within your house.

My smoke detector keeps chirping. What does this mean? 2015-10-28T02:12:47+00:00

This could mean one of two things.
1. An intermittent chirp is probably an indication of a defective smoke detector.
2. A consistent chirp is probably an indication of a low battery condition and the smoke detector requires a new battery.

I have low water pressure in my home. What can I do about it? 2015-10-28T00:07:08+00:00

There are several things that could cause low water pressure, including a partially closed or malfunctioning shut off valve, a crimped water line, or deposits that gather in older galvanized pipes. If your neighbors have strong water pressure, the problem is most likely between the water meter and your home.

Our faucet makes a banging noise when I turn it off and on. What’s wrong? 2015-10-27T23:53:26+00:00

Most of the time when you hear a banging faucet it is actually a defective washer allowing the water increased water pressure through the pipes. For the homeowner, sometimes these are easy to fix, sometimes not.

How can I prohibit leaking pipes? 2015-10-27T23:52:26+00:00

Take the time every once and a while to inspect your pipes. If rust or lime is depositing on them, this may indicate a leak is starting.By performing an occasional inspection you could stop a small problem before it turns into a large and expensive one. Leaking pipes can damage floors and belongings and become much more costly than if the problem was detected early.

Why does my drain get clogged? 2015-10-27T23:50:23+00:00

Usually drains are clogged because people are not careful of what they put in them, especially in the kitchen. Other drains, like in the bathroom, get clogged because of the oil residue from soaps, shampoos and hair. It is recommended that you are conscious of what you put down your drains and treat them regularly with a drain cleaner such as Bio-Clean.

How do I fix a leaky valve? 2015-10-27T23:46:31+00:00

On almost every valve there is a packing nut (behind the handle). By opening and closing the valve the packing nut may become loose, needing to be tightened. Tightening the packing nut will stop the dripping in most cases.

I have a jammed garbage disposal – what do I do? 2015-10-27T23:45:47+00:00

To reset a garbage disposal if it is humming, push the red reset button on the disposal, located on the bottom underneath the unit, or use an allen wrench in center of disposal to unjam if no reset button is present. Unplug the unit first before using allen wrench. Plug it back in and check it out.

Next, check to make sure the power is on. If the power is on and the unit is still non operational call ​​

Can chemical drain cleaners take care of a clog? 2015-10-27T23:34:57+00:00

Homeowners often turn to chemical drain cleaners that are available at retailers to take care of clogs. One disadvantage to using chemical cleaners instead of contacting a plumber is the fact that these cleaners pose a danger to children and pets because of the toxicity of the chemicals present. Chemicals can also erode pipes and cause damage that will need to be repaired by a professional plumber in the future.

How can homeowners prevent pipes from freezing in the winter? 2015-10-27T23:34:04+00:00

Pipes that freeze in winter often do so because they are located in unheated areas of a home or are exposed to cold winds. Homeowners can begin to ensure that pipes do not freeze by having a plumbing inspection by ServiceMark Heating, Cooling and Plumbing and place insulation where necessary.

What causes water to become discolored? 2015-10-27T23:33:25+00:00

Discolored water can be associated with a variety of different plumbing problems. Iron and magnesium buildups lead to black water. Although these minerals are not dangerous, homeowners can contact a company that specializes in water softening like ServiceMark Heating, Cooling and Plumbing to discuss how to filter these minerals out of their water. The water softener that is used in a home can also cause a discoloration if resin beads get into the water.

What is an Air Handler? 2015-10-27T23:27:33+00:00

An air handler is usually a large metal box containing a blower, heating or cooling elements, filter racks or chambers, sound attenuators, and dampers. Air handlers usually connect to a ductwork ventilation system that distributes the conditioned air through the building and returns it to the AHU.

In some instances, with a ductless mini or multi-split the air handler may NOT require a duct system at all, therefore the name, ductless.

How Does a Ductless Split System Work? 2015-10-27T23:24:35+00:00

Ductless split systems can replace a traditional central ducted system or be used in addition to a central ducted system. It works in much the same way as a traditional air conditioner or heat pump, using an outdoor condensing unit, indoor air handler/evaporator (fan coil) with an outdoor condenser, attached to refrigerant line sets and a condensate drain line.

The condenser is installed outside the home or business typically on a code approved surface. The conduit is then run from the outdoor unit to the individual room within the structure that you choose, even an attic or garage. Depending upon the system design, the use of wall-mounted interior units, ceiling mounted units, recessed fa coils, floor mounted air handlers are then installed and secured in the appropriately desired spaces to control cooling, heating and humidity as needed and designed.

One or a series of indoor units and refrigeration lines are used to transfer the cooled air from the outdoor condenser to the indoor units of your choice. It works in reverse with heated air in the winter. Units can be placed in any rooms you like and because each unit is individual, you control the specific temperature in that room instead of needing to set one thermostat for the entire house. As a result, you save money by cooling or heating only the space you are using. One of its greatest advantages is TRUE ZONING!

How Do I Know What Type of Heating System Is Right For Me? 2015-10-27T23:23:50+00:00

Hiring an HVAC contractor for professional advice is the best approach when you are in the market for a new heating system. Different types of heaters work better in some climates than others. Also, you would need to consider the available utility services in your area. Not all areas offer Natural gas or propane. Likewise, not all homes have sufficient electrical requirements to change from a heat pump to electric heat. Upo completion of a series of quick questions and a survey of your home or business, our Comfort Consultant can assist you in choosing a system that meets your heating needs. Give us a call and let’s get started!

How Can I Tell If My Heating System Is Working Efficiently? 2015-10-27T23:22:48+00:00

When you schedule your regular maintenance visit with a qualified heating technician, they will test your system to make sure it is running at optimal levels. But there are some ways you can determine whether or not your system is working efficiently on your own. Abnormally high heating bills are one of the indicators that your system is running at low efficiency levels, but keep in mind that how well your home is insulated and sealed and whether your filters are clean will also play a role in heating costs.

You can also tell by how warm your house stays throughout the winter. If some rooms are colder than others, or if you find that you are turning up the thermostat more often, your heating system may not be running very efficiently. Check your thermostat setting. Is your heating system achieving the desired temperature setting you are requesting on the thermostat? If not, call one of our HVAC professionals to inspect and test your heater.

When Should I Replace My Heating System? 2015-10-27T23:21:49+00:00

There are a few obvious signals that let you know when it’s time to upgrade your heating system. Frequent repairs, recent spikes in utility bills, and inconsistent temperatures in the home are a few warning signs that it’s time for a new heater. But if you’ve had the same heating system for twenty years or more, it would be a good idea to talk to an HVAC contractor about having it inspected to determine if it’s time for a heater replacement. Even if your old heater has worked without problems for years, a professional heating technician is trained to detect any possible operation or safety issues that are a direct indication that the system needs to be replaced. If you are concerned about your heating costs, you should talk to a heating professional about other options. Call us now to schedule your system’s check up!

How Often Does My Heating System Need To Be Serviced? 2015-10-27T23:20:55+00:00

It’s recommended that you schedule a maintenance service visit once a year with a licensed HVAC technician. This will prolong the life of your heating system and keep it running safely and efficiently throughout the cold season. A qualified heating technician will thoroughly clean and inspect all of your heater’s components and make any necessary repairs or adjustments. Not only does this ensure that your heater is performing at optimal levels, which helps to save on overall heating costs, but it also allows the technician to address any major problems or safety concerns.

How much should a typical radiant floor heating system cost? 2015-10-27T22:45:29+00:00

System costs will vary greatly depending on the installation requirements, control choices, and project size. Simple radiant heat systems in large slabs in temperate zones cost only slightly more than the alternatives. However, if you select the many options and features that radiant can offer your home, the first cost will be higher.

Remember that the principal advantages of radiant are comfort and lower operating costs. You should review your plans and requirements with your installing contractor to get a firm price on a turn-key system.

 

Does a Radiant house take a long time to heat up from a cold start? 2015-10-27T22:44:29+00:00

Most radiant floor heat systems take about a day to come up to full temperature. The reason for this is due to how the radiant heating system stores energy. Before a radiant floor can emit energy (heat) into a space, it first has to raise the floor temperature. Depending on the floor construction and the initial floor temperature, this start up time may be anywhere from a few hours to a few days. Slab on grade floors will see the largest start up time, mainly because they will have the highest mass value.

What type of floor coverings can be used over a radiant heat system? 2015-10-27T22:42:28+00:00

Most floor coverings can be used over a hydronic heating system, keeping in mind that the system is designed for that particular covering.

Tile is the most efficient, since it is the most conductive. Hardwoods come next, and then carpet and pad. Even vinyl or linoleum can be used. Typically the only design variance between these three common floor coverings is supply temperature.

What type of floor construction should I use? 2015-10-27T22:40:09+00:00

Any type of floor construction can be used with a radiant heat system. The most common will be a slab on grade, or a frame floor. Some variations of these may include a thin slab over a frame floor or a Sandwich application. The important thing to remember is to inform us of the exact construction of the floor. There will be design variations between a frame floor project and a slab on grade. Keep in mind, it is better to design the building for what is required structurally and let the radiant system be designed around the construction details.

What are some types of Thermostats? 2015-10-27T22:19:02+00:00

There are five basic types of automatic and programmable thermostats:

  • Manual
  • Digital
  • Digital- Non- Programmable
  • Digital- Programmable
  • Remote Access
  • Touchscreen
  • Wireless-WiFi
  • Smart

Most range in price, call and ask us which is best for you. Think thermostats don’t matter? Think Again! Thermostats control half of your home’s energy use. That is more than appliances, computers, stereos and lighting combined!

What is a Thermostat? 2015-10-27T22:18:12+00:00

It is a temperature-sensitive device that controls and regulates the temperature in a space for systems such as a furnace, air conditioner, or both. When the indoor temperature drops below or rises above the thermostat setting, the device initiates or terminates either the heat or cooling modes, depending upon the thermostat setting and temperature set point. When initiated your furnace or air conditioner runs to warm or cool the house air to the setting you selected for your family’s comfort.

Is UV Light harmful? 2015-10-27T22:02:55+00:00

UV light can be harmful just as the sun’s UV light can be when someone is exposed for too long a time. One should neither look at or touch a UV light bulb while it is on for any length of time. Fortunately, when the UV light system is installed in your HVAC system, there is no direct or harmful exposure to you or your family. Remember to power off your purifier before replacing the lamps and do not look directly at a lamp that is powered on.

Do UV Air Purifiers produce increased ozone? 2015-10-27T22:02:13+00:00

Depending upon the style/brand of UV light purchased, ozone may or may not be part of the light’s operation/function. Should you have concerns, consult one of our factory trained technicians.

EPA: According to two studies, operating UV lamps installed in HVAC systems to irradiate the surfaces of air-handling units does not result in increased concentrations of ozone.

What maintenance does a UV Air Purifier require? 2015-10-27T22:01:07+00:00

Your UV Air Purifier requires little maintenance. Simply replace the bulb once per year, or once every two years depending on the model.

What is the difference between UV Air Purifiers and air filtration? 2015-10-27T21:28:23+00:00

Both products are effective at removing harmful elements from the air, but UV Air Purifiers focus on removing airborne germs, bacteria and mold while filtration focuses on removing harmful particulates that become airborne.

The hot water supply from my combination boiler fluctuates. Is this correct? 2015-10-27T21:25:39+00:00

Depending on heat output, combination boilers can only supply a one tap at a time. Turning on additional taps will reduce the flow of hot water. If the water is not hot enough you may have to reduce the flow (by turning the tap down) to increase the temperature. This may be necessary especially in winter when the water supply to the boiler is colder.

What type of Boiler do I need? 2015-10-27T21:20:50+00:00

The type of boiler you need will depend on the size of your house, plus your hot water requirements.

How much does a replacement boiler cost? 2015-10-27T21:17:50+00:00

You can ask your local plumbers’ merchants for prices. You will need to add the cost of installation. For an estimate of the total cost you should contact a Gas Safe registered installer.

How often should I get my Boiler serviced? 2015-10-27T21:16:45+00:00

Your boiler should be serviced annually (this is a legal safety requirement if you live in a rented property). The best time to do this is during the summer months when installers are not so busy. Any Gas Safe registered installer should be able to carry a service for you.

What is a high efficiency Filter, and do I need a high efficiency filter if I have a high efficiency furnace? 2015-10-27T20:58:32+00:00

Filter efficiency refers to the percentage of airborne particles that the filter removes. This is different from the fuel efficiency of your furnace (commonly measured as the AFUE). You can choose either a high-efficiency or a low-efficiency filter for your highly fuel efficient furnace. (Note, however, that failing to change / clean your filter regularly can reduce your furnace’s fuel efficiency.)

How do I determine which Filter to buy for my particular model of Furnace? 2015-10-27T20:55:30+00:00

Check the documentation that came with your furnace for filter size information. Consult with our factory trained technicians regarding the efficiency of the filter needed and whether that efficiency is compatible with your furnace’s unit. Too high an efficiency, in some models, can cause too high of a static pressure for the motor and can cause premature motor failure.

Do I have to use a Filter that is manufactured by the same company that makes my Furnace? 2015-10-27T20:53:46+00:00

Generally you can buy your filter from any source. Check with a filter vendor or the documentation that came with your furnace to be sure. However, ductless filters currently are O.E.M. (original equipment manufacturer) parts and are not available generically.

How often do I need to change my Furnace Filter? 2015-10-27T20:52:58+00:00

Check the documentation that came with your furnace. Recommendations vary based on a number of factors: the type of filter that you use, how many pets you have, whether anyone in your home has allergies, etc. If you use disposable fiberglass panel or electrostatic panel filters, you should change them anywhere from once a month to once every three months. Pleated filters generally last from 3 months to 6 months, again, always check your filter monthly, no matter what type filter you use. Filters are relatively inexpensive and easy to change, so there is little reason to wait. If you don’t change or clean your filter often enough the filter can get clogged with dust and other airborne particles, forcing your furnace to work harder to maintain airflow. This will reduce your furnace’s efficiency and can cause damage.

What is the purpose of a Furnace Filter? 2015-10-27T20:51:23+00:00

You may not find the filter in your home or business to be very important, but you should! There are actually 3 ways air can get filtered-1) through your AC filter, 2) it will get filtered through the AC coil and 3) it will get filtered again through YOURS and YOUR FAMILY’S lungs! Furnace manufacturers put inexpensive fiberglass filters into their furnaces to remove airborne particles that might damage the fan and the heating coil. Particle buildup can also decrease the efficiency of your furnace, as the furnace has to work harder to pull air through the return. More expensive filters can also improve the air quality in your house by removing pollen, bacteria and mold spores from the air. Don’t let YOUR lungs be the filter for your air conditioner! Use the maximum efficiency filter designed for your system.This is especially important if you or someone in your family suffers from allergies or respiratory illnesses. If you do not know which filter that may be, then just ask us, we will be glad to point you in the right direction!

Will my new Furnace work differently than my old one? 2015-10-27T20:49:33+00:00

Furnace technology has advanced significantly in recent years. Modern furnaces are designed to provide more even and efficient heating than past furnaces, which can impact both how your system operates,sounds and what you notice about your system.

To better regulate temperatures and airflow, modern furnaces move more air over the heat exchanger than older furnaces. The air that comes out of your furnace registers may not seem as warm as the air from your old furnace, but overall airflow is improved. Better airflow means higher comfort.

Also, new furnaces are designed to integrate with high-efficiency air conditioners, so furnace blowers are more powerful to accommodate add-on cooling. Since cold air is much heavier than warm air, your system needs an extra boost from the blower to deliver cool air throughout your home. If you have an older home, this performance boost could produce unfamiliar sounds because air duct systems were originally designed for heating only. To minimize sound levels, choose a variable speed product which automatically changes speeds to meet the airflow needs of both heating and cooling cycles.

What are Furnace Ratings? 2015-10-27T20:47:28+00:00

Furnaces are rated by the Annual Fuel Utilization Efficiency (AFUE) ratio, which is the percent of heat produced for every dollar of fuel consumed,or how efficiently a furnace converts gas into heating energy. Its AFUE rating is measured as a percentage.

Like the miles-per-gallon rating on your automobile, the higher the AFUE rating, the lower your fuel costs. An AFUE of 90% means that 90% of the energy in the fuel becomes heat for the home and the other 10% escapes up the chimney and elsewhere. According to the EPA- AFUE doesn’t include the heat losses of the duct system or piping, which can be as much as 35% of the energy for output of the furnace when ducts are located in the attic, garage, or other partially conditioned or unconditioned space. All furnaces manufactured today must meet at least 80% AFUE in the south and 90% AFUE in the North. If your furnace is 10 – 15 years old, it very well may fall below the current furnace minimum and waste energy- costing you money.

When shopping for high-efficiency furnaces and boilers, look for the ENERGY STAR® label. If you live in a cold climate, it usually makes sense to invest in the highest-efficiency system. In milder climates with lower annual heating costs, the extra investment required to go from 80% to 90% to 95% efficiency may be hard to justify.

This doesn’t mean that you should only select a furnace based on its AFUE rating. The efficiency rating is just one factor to consider when looking for a new furnace.

How much does a GSHP cost? 2015-10-27T20:40:03+00:00

The initial investment for a GSHP system is greater than that of a conventional system. However, when you consider the operating costs of a geothermal heating, cooling, and water heating system, energy savings quickly offset the initial difference in purchase price.

Are GSHP systems guaranteed? 2015-10-27T20:32:08+00:00

Nearly all GSHP system manufacturers offer a warranty for major components that is equivalent to the warranties for conventional heating and cooling systems. Manufacturers of plastic pipe used for ground loops warrant their products for 50 years.

How safe are GSHPs? 2015-10-27T20:31:16+00:00

GSHP systems are safe and protected. With no exposed equipment outdoors, children or pets cannot injure themselves or damage exterior units. GSHPs have no open flame, flammable fuel or potentially dangerous fuel storage tanks.

How much space does a GSHP unit require? 2015-10-27T20:30:33+00:00

Most of a GSHP installation is underground. Inside the house, the heat pump units are about the same size as a traditional heating and cooling unit.

How does a GSHP system heat water for my home? 2015-10-27T20:29:50+00:00

Using what is called a desuperheater, GSHPs turn waste heat to the task of heating hot water. During the summer, when the system is in cooling mode, your hot water is produced free as a byproduct of the thermal process. In winter, with the heating mode, the desuperheater heats a portion of your hot water. Desuperheaters are standard on some units, optional on others. Stand-alone systems that will heat water all year around can be purchased.

How efficient is a GSHP? 2015-10-27T20:29:04+00:00

The GSHP is one of the most efficient residential heating and cooling systems available today, with heating efficiencies 50 to 70% higher than other heating systems and cooling efficiencies 20 to 40% higher than available air conditioners. That directly translates into savings for you on your utility bills.

What is a MERV Rating? 2015-10-27T20:26:04+00:00

MERV is an acronym that stands for Minimum Efficiency Reporting Value.

What is a MERV Rating?MERV Rating is a filter comparison system designed by an industry group called the American Society of Heating, Refrigeration and Air-conditioning Engineers (ASHRAE). Simply put, it’s a rating scale designed to allow consumers to easily compare the performance of one filter to another.

Why is there a MERV Rating?It is designed to measure a filter’s ability to capture and hold particles and pollutants. The higher the MERV rating, the more particles – dust mites, pet dander, air allergens, etc – your filter will remove from the air. Of course, screening out more particles from your air makes your air handler work a bit harder, so you may see a modest increase in power consumption by your air conditioning or furnace unit when choosing a higher MERV Rating.

How a MERV Rating benefits you?Matching the right MERV rating to your needs will improve your home’s air quality and will extend the life of your furnace or air conditioner.

What does MERV mean? 2015-10-27T20:25:09+00:00

Minimum Efficiency Reporting Value, or MERV for short, is a filter rating system devised by the American Society of Heating, Refrigeration and Air conditioning Engineers (ASHRAE) to standardize and simplify filter efficiency ratings for the public. The higher the MERV rating, the higher the efficiency of the air filter. Simply stated, a MERV 12 filter will remove smaller particles from the air than a MERV 8 filter. For the consumer this means that you now have the ability to effectively compare one filter to another. In general, any MERV 8 or 11 filter will perform about the same as any other MERV 8 or 11 filter, respectively. The MERV rating only applies to efficiency. Additions such as carbon, Lysol anti-bacterial treatment and Arm & Hammer baking soda are value-added benefits and are not an expression of the MERV rating system. If allergies or asthma are your concern, we suggest you choose a MERV 8 filter or higher.

What are the life expectancies of Filters? 2015-10-27T20:24:19+00:00

Fiberglass filters last up to 30 days. Pleated filters can last up to 90 days. Washable filters should be washed every 30 days and last up to 5 years. Mini-pleated filters should be vacuumed every 60 days and will last up to one year. There is no “standard expectancy” for an air filter. It all depends on each home’s characteristics, how many people live there, if there are pets, if there are smokers, how much air pollution and pollen is in your town, etc… The best way to make sure you are changing your air filter on time is to be proactive and regularly check it monthly. Mark it on your calendar, schedule it in your phone, or put a note on the refrigerator.

How often should I change my Filter? 2015-10-27T20:23:04+00:00

The life of your filter depends on your environment and the type of filter you have installed. To put it simply, there really is no concrete answer to this question. Certain things such as:

  • the number of people who live in your home
  • if there are pets in the house
  • if there is a smoker in the house
  • if you leave the windows open
  • if you have pollen bearing trees or plants in the neighborhood
  • if you live in an area with a lot of dampness
  • if you live in an area that is dry or arid
  • plus many others

If several of these factors sound familiar, you’ll likely experience a quicker loading of particles on your filters and will consequently have to change it more often. A good rule of thumb is to check your filter every month. If you can hold the filter up to a light and not see through it, it is time to change your filter. At an absolute minimum, you should change your filter every three months. A clean air filter will also prevent dust and dirt from building up in the system, which could lead to expensive maintenance and utility bills.

How do you change a Filter? 2015-10-27T20:22:02+00:00

Modern central heating and air conditioning systems generally have the filter located as close to the blower unit as possible. The filter(s) can be located at the base of the air handler/furnace unit, in the cold air return duct located in your ceiling or on your wall. Remove the grill or box cover holding your filter in place.

Remove the dirty filter:

Dispose of the dirty filter in a bag to contain the dirt.

Install:

Install the new or cleaned and dried air filter with the air flow arrow pointing toward the blower. Record the date and wash or change the filter within the recommended period. If you experience higher dust levels in your home due to changes in outside air, construction or dry weather, you may need to change or wash your filter more frequently than the recommended period. For questions or concerns about the location or installation of the filter contact the HVAC manufacturer or give us a call. As a reputable HVAC contractor we can make recommendations that are right for both you and your system.

Why do I need to change my Filter? 2015-10-27T20:21:16+00:00
  • Essentially your air conditioner filter is a collector of dust, dirt, grime and other nasty microscopic things that float around your home. When your heating or cooling system is turned on, it collects these particles to protect your system and clean your home’s air, which protects YOUR lungs. Like the lint trap in your dryer, it accumulates a thick layer of these air borne particles as it circulates air throughout your home.
  • Once it has trapped a certain amount, it becomes full and ineffective and gradually restricts the air flow moving through your system. This requires your system to work harder to keep you cool or warm, wasting energy and increasing your monthly bill. As air filters get dirtier, they also become less effective at capturing the airborne germs and pollutants that can irritate your family’s breathing. Stuffy noses, sneezing, allergies and even asthma are triggered. Your family inhales what your filter can’t handle any longer.
  • An old and forgotten filter can eventually accumulate so much dirt and grime that it can totally choke off the air flow to the system causing a myriad of problems. In the worst case, the filter will be sucked into the blower motor and cause thousands of dollars in damage to your system.
What is Air Purification? 2015-10-27T20:19:45+00:00

An anti-fungus filter is used – this catches allergy-causing mites, smoke particles and odors, making the air in your environment clean and fresh.

What manufacturer makes the best Air Conditioners? 2015-10-27T20:18:21+00:00

Air conditioning is a matured technology so most of the popular brands work well. Many of them use parts made by the same manufacturers. So, the main considerations are the price, warranty, attractiveness, noise, etc. Some manufacturers offer anywhere from a 10-12 year warranty on all parts while others offer only 1 year.

Whatever you decide, the most important consideration is the contractor you use. For your protection, make sure you use a licensed contractor for your installation. A licensed contractor using best refrigerant practices and procedures can save you time and money! You may buy the best system in the world but if it is not properly installed, you will actually be buying nothing but a big headache for years to come.

What are the benefits of Air Conditioning? 2015-10-27T20:16:21+00:00

The benefits of air conditioning are to give a comfortable environment at work or at home throughout the seasons, Spring, Summer, Autumn and Winter.

An Air Conditioning unit can have two functions – heating/cooling and humidity control. With an auto changeover switch on most new units, you set the temperature and the unit will cool or heat as required automatically.

How Long will my System Last? 2015-10-27T03:35:14+00:00

Maintenance and service play a key role in the life-cycle of a heating or air conditioning system. If all recommended maintenance and service actions are taken, an air conditioner can last 12 to 15 years and a gas furnace 20 to 25 years.

What goes into Installing a New System? 2015-10-27T03:33:20+00:00

Putting a new system in a home that has not had central air and heat before will require the installation of ductwork, insulation, refrigerant piping, electrical service, wiring, thermostat, condensate piping, flue piping, flue terminations, chimney liner, slabs, filter, driers, registers, grills, drain pans and evaporator coil. Beyond equipment, the most important component installed with a new system, however, is the duct-work.

Duct-work is composed of two parts, supply and return. Supply duct is attached to the outflow of the new system, delivering air to each zone in a home. The amount of air reaching each zone is determined by the size of supply duct-work connecting it to your system. Your dealer will help you determine the size of all the supply duct-work in your home.

The second part of the duct-work, the return duct, attaches to the inlet of the new system and draws air out of the spaces to be heated or cooled. Attached to the return duct is the filter. The filter should be placed as near to the furnace or air handler as possible. Duct-work can be either fiberglass or metal and must be properly sized in order to evenly distribute the proper amount of air to each room.

What is ENERGY STAR? 2015-10-27T03:31:16+00:00

ENERGY STAR is a program that was created by the US Environmental Protection Agency (EPA) to help businesses and individuals make energy efficient purchases.

This program places the ENERGY STAR label, a small blue and white logo, on items that meet superior energy efficiency standards. This label provides an easy way for consumers to identify quality, high-efficiency products.

What is S.E.E.R.? 2015-10-27T03:28:37+00:00

SEER stands for Seasonal Energy Efficiency Ratio. It measures air conditioning and heat pump cooling efficiency, which is calculated by the cooling output for a typical cooling season divided by the total electric energy input during the same time frame. A higher SEER rating means greater energy efficiency.

What is a Heat Pump? 2015-10-27T03:25:45+00:00

A Heat Pump is an all-in-one heating and air conditioning system that works year-round to keep you comfortable.

During warmer months, a heat pump works as a normal air conditioner. It extracts heat from inside the home and transfers it to the outdoor air. In colder weather, however, the process reverses—the unit collects heat from the outdoor air and transfers it inside your home.

Even when the air outside feels extremely cold, the air still contains some heat. The heat pump pulls the heat from this cold outdoor air and sends it inside to warm your home. When there’s not enough heat in the outside air to meet the demand of the thermostat setting, an electric heater supplements the outdoor air to warm the home. Extremely efficient, this process produces two to three times more heat than the energy it uses.

However, keep in mind, if you do not use much heat and you are thinking about replacing your system, a heat pump is more expensive to purchase up front and you will only receive a return on the heating portion of your investment when the system is in the heat mode. Additional electrical requirements may also come into play when switching to a straight cool/electric heat system.

What is the best Thermostat to use for my Cooling System? 2015-10-27T03:24:10+00:00

Choosing the right Thermostat to control operation of your cooling system depends a lot on the equipment you have. There are a line of thermostats, both programmable and non-programmable models, each designed to maximize the performance of your heating system. Your  Dealer will help you choose the thermostat best suited to your needs.

Why is it important to have regular maintenance on my home comfort system? 2015-10-27T03:22:38+00:00

You wouldn’t buy a brand-new car and expect to never have to put air in the tires, change the oil and check out any unusual noises, would you? In the same way that an automobile requires periodic maintenance for optimal performance, a home comfort system should be regularly inspected by a qualified technician.

What does the Warranty Cover? 2015-10-27T03:20:47+00:00

The warranty covers parts only. For complete details, refer to the warranty sheet provided with your unit. Your Dealer may also provide a labor warranty or, possibly, an extended warranty for your new equipment.

What is Two-Stage Heating? 2015-10-27T03:20:02+00:00

Two-stage heating means the furnace has two levels of heat output: high for cold winter days and low for milder days. Since the low setting is adequate to meet household heating demands 80% of the time, a two-stage unit runs for longer periods and provides more even heat distribution.

What is Geo Thermal? 2015-10-27T01:39:11+00:00

Geothermal energy is thermal energy generated and stored in the Earth. Thermal energy is the energy that determines the temperature of matter.

What is Indoor Air Quality? 2015-10-27T01:34:49+00:00

Indoor air quality (IAQ) is a term which refers to the air quality within and around buildings and structures, especially as it relates to the health and comfort of building occupants.

We spend most of our time indoors, so breathing healthy air where we live, work and play is critical. Indoor air pollution has the same negative effects as environmental pollution.

Ask us how to identify and restore the indoor air quality in your home or office.

What is HVAC? 2015-10-27T01:33:41+00:00

HVAC- heating, ventilation, and air conditioning- It is a system that provides different types of heating and cooling services to residential and commercial buildings. Its function is to provide thermal comfort, humidity control and acceptable indoor air quality.

How does an Air Conditioner work? 2015-10-27T01:30:32+00:00

The majority of home and smaller commercial air conditioning systems circulate a compressed gas refrigerant in a closed “split” system to cool and condition inside air. The refrigerant has to be re-cooled and condensed, and outside air is the medium most often used to accomplish this. The term “split” simply means that components are divided into inside and outside portions as opposed to being located together in a “package” unit.

The refrigerants, widely recognized by the trademark “freon” (which is a registered trademark of the DuPont company for refrigerants), helps cool and dehumidify the inside air. In a “forced air” system, an internal blower circulates the conditioned air through ducts to the rooms where the cooler air is needed. The air ducts generally run either below the ceiling and inside the rooms (conditioned air) or in the attic (unconditioned air). An outside fan pulls air across the external parts of the system to cool and condense the refrigerant.